International travellers to Canada must use ArriveCAN app

As of November 21, 2020, air travellers whose final destination is Canada will be required to submit their quarantine plan electronically through ArriveCAN before they board their flight to Canada. This includes travel and contact information, a quarantine plan (unless exempted under conditions set out in the Mandatory Isolation Order), and a COVID-19 symptom self-assessment after arriving in Canada. This change comes as a result of Transport Canada’s Interim Order 12. 

Also changing as a result of Interim Order 12 are the requirements for airlines to enforce physical distancing on board aircraft, as well as during boarding and deplaning.

As of November 21, travellers must be ready to show their ArriveCAN receipt when seeking entry into Canada. A Canada Border Services Agency (CBSA) officer will verify that they have submitted their information digitally. Travellers who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to $1,000 fine. Exceptions will be made for those unable to submit documents because of disability or inadequate infrastructure.

After arriving, within 48 hours of entering Canada, travellers will also be required to submit information through the ArriveCAN app or by calling the 1-833-641-0343 toll-free number during their quarantine or isolation period. Within 48 hours of entering Canada, travellers must confirm they have arrived at their place of quarantine or isolation and those in quarantine must complete a daily COVID-19 symptom self-assessment during their quarantine period.

Share this page

Checking In Newsletter

Stay up-to-date on the airport's operations and community events with our monthly newsletter!

Invalid email address.

You need to agree the terms.

User is already subscribed.

Something went wrong, please try again.

You've subscribed to the community newsletter.