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COVID-19: What you should know

The safety of our passengers and employees is our top priority. We’re working closely with the Public Health Agency of Canada (PHAC), who is leading Canada’s public health response to COVID-19, and Canada Border Services Agency (CBSA), the agency responsible for facilitating the flow of legitimate travellers and trade into and out of Canada, to ensure that all of our arriving international passengers are safely and effectively screened. 

Important information for travellers

Mandatory isolation and quarantine for all international passengers

On March 26, the Government of Canada put in place an emergency order under the Quarantine Act. It requires all travellers arriving in Canada to isolate or quarantine (self-isolate) for 14 days upon arrival. Its purpose is to slow the spread of COVID-19 in Canada. Failure to comply with this order is an offence under the Quarantine Act.

Requirements for passengers returning to Canada without symptoms of COVID-19: 

  • You must quarantine (self-isolate) for 14 days as you are at risk of developing symptoms and infecting others.
  • You must wear a non-medical mask or face covering while traveling to the place you will quarantine.
  • You must go directly to your place of quarantine, without stopping anywhere, and stay there for 14 days
    • do not go to school, work or other public areas and community settings
  • You must quarantine in a place where you will have no contact with vulnerable people, such as:
    • people 65 years or older, or
    • people with underlying medical conditions
  • You will need to confirm you have a suitable place to quarantine where you will have access to basic necessities, such as food and medication.
  • If you do not have an adequate place to quarantine, the Chief Public Health Officer of Canada will designate a facility where you must remain for 14 days.

A full list of requirements is available from the Government of Canada’s travel advisory page.

For passengers who do have symptoms of COVID-19, you may not enter Canada by air, to protect the health of all travellers. You must isolate for 14 days—this is mandatory.

You must also take the following measures:

  • Isolate in a place where you will not have contact with vulnerable people, such as:
    • people 65 years or older, or
    • people with underlying medical conditions
  • Confirm you have a suitable place to isolate where you will have access to basic necessities, such as food and medication
  • Wear a non-medical mask or face covering while traveling to your place of isolation
  • Use private transportation (such as your own vehicle) to get to your place of isolation
  • Stay inside and do not leave for 14 days unless it is to seek medical attention
    • do not go to school, work or any other public areas
  • Stay in a separate room and use a separate bathroom from others, if possible

If you do not have private transportation or an adequate place to isolate, the Chief Public Health Officer of Canada will designate a facility where you must isolate for 14 days.

A full list of requirements is available from the Government of Canada’s travel advisory page.

For information on how to self-isolate, you can visit our Advice for Returning Travellers page

Travel advisories for Canadians 

Global Affairs Canada is advising Canadians to avoid all non-essential travel outside of Canada until further notice. They warn that passengers may have difficulty returning or may be unable to return to Canada. 

For more information, visit Global Affairs’ travel advisory page

Restricted travel measures

Canada-U.S. restriction for non-essential travel

As of March 21, 2020, a temporary 30-day restriction on all non-essential travel at the Canada-U.S. border has been implemented.

International flights to Canada

All international passenger flight arrivals have been redirected to four airports:

  • Toronto-Pearson International Airport
  • Calgary International Airport
  • Vancouver International Airport
  • Montréal-Pierre Elliott Trudeau International Airport

Canadians and permanent residents presenting symptoms consistent with COVID-19 may still enter Canada by land, rail and marine, but not via air, in order to ensure the health of all travellers.

To help Canadians return home or cope with challenges they are facing while travelling, the Government of Canada has created the COVID-19 Emergency Loan Program for Canadians Abroad.

What passengers can do

Everyone can do their part to prevent the spread of COVID-19. If you’re returning to Canada from abroad, visit our Advice for Returning Travellers page for details on how you can stay safe.

While in the airport, passengers should also keep a safe distance between people around them. This includes leaving extra space in customs lines, when lining up to board planes and when picking up baggage.

What we’re doing

We’ve added or enhanced cleaning procedures and will continue to evolve these processes as needed. These include:

  • Additional cleaning staff hours
  • Additional hand sanitizer stations at key terminal locations, access points and other heavily travelled areas
  • Use of disinfectant wipes and solutions for escalator, moving sidewalk, stairwell and baggage cart handrails and handles
  • Regular disinfecting of all hard surfaces
  • Enhanced disinfection of terminal washrooms 
  • Regular disinfection of passenger processing kiosks 

We’re also working to promote physical distancing by holding arriving flights on the tarmac or at the gate to manage the flow of passengers in the airport. Signage and in-terminal announcements are reminding passengers to maintain physical distancing when in the customs hall and other areas of the airport.   

We’re also here to help and have introduced contactless ways to reach our Passenger Customer Service Representatives, including in-terminal video chat and Online Live Chat. More info: https://www.torontopearson.com/en/whats-happening/stories/online-live-chat

Useful links

As the lead agency responsible for the response to COVID-19, PHAC is your best resource for the most up to date information on COVID-19.

Please consult the destination page on travel.gc.ca for the latest travel advice.

Stay in the know by following PHAC’s twitter feed.