Employee updates

Updated December 2 at 9:30 a.m.

Introducing Pearson Partners Week!

At Toronto Pearson, we know that we are both an airport and a neighbour – this is why we work hard to support the many communities around us. And we couldn't do it without you.

The COVID-19 pandemic has changed many things at Toronto Pearson, but what hasn't changed is that our community is still here and still strong. This year, more than ever, this sense of community is essential. Through work like our Healthy Airport program that keeps our passengers and colleagues safe; the Propeller Project our community investment program, and Pearson Airport Explorers Club that build understanding and connections; to what we each do to give back to our communities, we are proud of all the work the airport does to lift up our neighbours. And as we all work together to get back to helping millions of passengers a year take to the sky, we recognize the contributions Toronto Pearson employees are making every day.

Pearson Works! Online

COVID-19 has had unprecedented impact on the airport employee community. In response, it is vital that employers, workers and their union representatives mobilise to address worker needs and keep the people of Pearson at the centre of our work. This includes actions such as the creation of an online resource centre for airport workers who have been impacted by this crisis.

Pearson Works! Online is a virtual resource centre dedicated to support the employee and employer communities at Toronto Pearson.

Any and all airport workers can access services, information and seminars on:

Are you an airport employer? We have resources for you, too.

Pearson Works! Online is a collaboration between the GTAA, the Toronto Airport Workers Council, and 20+ community services organizations committed to ready the industry’s workforce for post-COVID and beyond.

Check out Pearson Works! Online and learn more about the work we’re doing with our community partners and employees as part of Pearson Partners Week. By working together, we can continue to build and support an airport and a local community that is resilient and thriving as we build a path to recovery.

Hear from our partners at the Toronto Airport Workers Council about how together, through supports like the job development workshops, financial planning and mental health resources offered by Pearson Works! Online our airport community will weather the COVID-19 crisis and find a way forward. 


Learn more about Pearson Partners Week

  • Follow the #PearsonPartnersWeek action on Twitter.
  • Sign up for Inside Pearson and we’ll deliver the latest information geared for YYZ employees to your inbox.
  • I Am Toronto Pearson is an employee community who brings the airport experience to our passengers through the values of helpfulness and pride in our community. Join the movement!

Promoting transparency: The Toronto Pearson COVID-19 Case Log

Developed in partnership with the GTAA and the Public Health Agency of Canada (PHAC) this voluntary airport-wide case log provides basic, anonymous information about COVID-19 cases in the Toronto Pearson workforce. Learn more

Health check confirmation for airport employees

To continue to ensure we place the highest importance on the health and safety of workers and passengers in our airport, all airport employees will complete a health check at employee screening points.

By presenting your RAIC/keycard and entering the restricted area, employees will certify that they do not have conditions or symptoms that may indicate a COVID-19 infection.

Health certification questions:

  • Do you have signs of a fever?
  • Have you had a positive COVID test in the last 14 days?
  • Have you had coughs or trouble breathing within the last 24 hours?
  • Have you had close contact with someone diagnosed with COVID-19 (or isolating waiting for a test result at the direction of a public health authority) in the last 14 days?
  • Have you been asked to self- isolate or quarantine by a doctor or local public health authority in the last 14 days?

If you answer YES to any of these questions, you must not enter. Inform your employer, leave the airport immediately and return home safely, and follow the advice of your healthcare provider or Telehealth Ontario.

Any employee who knowingly enters the restricted area using their RAIC/keycard and who responds YES to any of the above questions is making a false certification and risks the confiscation of their RAIC.

See the Directive issued August 24, 2020 for more information.  

Temperature screening requirements 

Starting July 30, 2020, employees at Toronto Pearson who are entering the airport’s restricted area will be required to have their temperature taken by the Canadian Air Transport Security Authority (CATSA). 

This requirement for temperature screening is in conjunction with the Government of Canada’s order requiring that all departing passengers at Toronto Pearson have their temperature checked starting July 30. 

Upon entering the Non-Passenger Screening area, employees will need to have their temperature taken at a CATSA temperature screening station. An employee found to have a temperature of 38°C or greater during the temperature screening, or refuses to be subjected to a temperature screening, will be denied entry into the airport’s restricted area. In addition, employees denied entry as a result of the temperature screening will be advised not to access any airport’s restricted area for a period of 14 days, unless they provide a medical certificate certifying that their elevated temperature is not related to COVID-19. Except for crew members, the employee’s RAIC/Restricted Area Pass (RAP) will be suspended by GTAA Safety and Security for the duration of the suspension.

The employee’s RAIC/Restricted Area Pass will be reactivated at the completion of the 14 day suspension; or, when the employee presents a negative COVID-19 test result or submission of a medical certificate to their employer certifying that the elevated temperature is not related to COVID-19. The employer, upon receipt and acceptance of the test results or medical certificate, may contact GTAA Safety and Security to arrange for the reactivation of the employee’s RAIC/RAP.

Violations of or non-compliance with the mandatory temperature screening measure may result in monetary or administrative penalties.


Why are employee temperatures being checked? 

This new requirement for temperature screening is in conjunction with the Government of Canada’s order requiring that all departing passengers at Toronto Pearson have their temperature checked starting July 30. The Government of Canada is introducing this new regulation as part of a multi-layered framework of measures to protect Canadians and help prevent air travel from being a source for the spread of COVID-19. Temperature screening at airports has been endorsed by the International Air Transport Association and the International Civil Aviation Organization. Implementation of temperature checks in Canadian airports is necessary to help align with measures taken by an increasing number of international partners and will help build confidence and trust in the global aviation system.

Who will be checking employee temperatures? 

Temperature checks will be conducted by CATSA staff as per Transport Canada’s regulations. 

Will all airport employees have their temperatures checked? 

All employees, except emergency responders and peace officers who are actively responding to an emergency, requiring access to the restricted area of the airport will have their temperature checked at a Non-Passenger Screening point.

What is the process for employee temperature checks?

Upon entering the Non-Passenger Screening area, employees will have their temperature taken at a CATSA temperature screening station. Two temperature readings will be taken by CATSA staff.

What if an employee has a medical reason unrelated to COVID-19 for having an elevated temperature? 

Employees should obtain a medical certificate in advance should they experience an elevated temperature on a regular basis. In this case, employees should carry the medical certificate with them along with their valid RAIC/RAP when planning to enter the restricted area. 

Resources for Toronto Pearson workers impacted by COVID-19 

With the unprecedented COVID-19 situation and the significant impact it has had on the entire aviation community, our priority remains the wellbeing of Toronto Pearson workers. While we have worked tirelessly to support the airport operation, there have been significant impacts to the Toronto Pearson workforce. 

We know that information and resources are important in a time like this. We want to pull as many COVID-19 related resources together in one place for you. Learn more.

GTAA and the Toronto Airport Worker’s Council release statement on joint efforts to keep workers and passengers safe

The GTAA and Toronto Airport Worker’s Council (TAWC) met to discuss the impacts of COVID-19 on Toronto Pearson. Discussions focused on efforts to ensure the health and safety of workers who continue to service the airport, as well as workforce recovery strategies for airport workers and employers who have experienced significant difficulties of the virus. 

Read the full statement and list of initiatives the GTAA and TAWC remain committed to working together on. 

Temporary changes at Toronto Pearson  

Update on transit providers at Toronto Pearson 

In these unprecedented times, we are dedicated to serving everyone at Toronto Pearson the best way we can while also adhering to public health recommendations. 

Please remember, it is mandatory to wear a non-medical mask or face covering while riding Brampton Transit, MiWay, TTC, GO Transit and UP Express. Face coverings are also required in the Terminals and all airport buildings. 

UP Express 

Trains are currently departing every 30 minutes from Toronto Pearson starting at 5:27 a.m. For information about temporary service reductions, please visit https://blog.metrolinx.com/2020/03/13/metrolinx-releases-latest-update-while-responding-to-covid-19-pandemic/ 

Public Transit

Transit providers at Toronto Pearson have reduced their service to the airport. Please contact your transit operator for the most up-to-date information about schedules. 

Cash fares are now being accepted on the TTC; for GO Transit, please use PRESTO as no cash fares will be accepted.   

Pass Permit Control Office  

There are temporary changes to the security screening program at the Pass Permit Control Office. Learn more.  

Parking Permit Office  

The Parking Permit Office is not currently accepting walk-ins, but you can contact them by email at parkingpermit@gtaa.com or 416-776-2820 for assistance.  

Value Park Garage and Value Park Lot closed 

Employee parking access cards are not programmed for Terminal 1 and Terminal 3 Daily parking until further notice. 

Shops and restaurants  

At this time, some shops and restaurants at Toronto Pearson have reduced their hours or are temporarily closed. However, some locations remain open for our employees and passengers. You may notice that tables have been reconfigured to encourage physical distancing.   

Useful links for airport workers 


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