Whether you’re a passenger or an employee, we take your health and safety seriously. We’re taking new measures to ensure your safety while at Pearson.
Learn more.

Employee updates

Updated July 7 at 12 pm

New health and safety guidelines for masks and facility access  

In response to the ongoing COVID-19 pandemic, we continue to evolve guidelines for employees and passengers using Toronto Pearson facilities, to ensure a safe work environment and healthier travel. Learn more.

Promoting transparency: The Toronto Pearson COVID-19 Case Log is now available 

Developed in partnership with the GTAA and the Public Health Agency of Canada (PHAC) this voluntary airport-wide case log provides basic, anonymous information about COVID-19 cases in the Toronto Pearson workforce. Learn more

Resources for Toronto Pearson workers impacted by COVID-19 

With the unprecedented COVID-19 situation and the significant impact it has had on the entire aviation community, our priority remains the wellbeing of Toronto Pearson workers. While we have worked tirelessly to support the airport operation, there have been significant impacts to the Toronto Pearson workforce. 

We know that information and resources are important in a time like this. We want to pull as many COVID-19 related resources together in one place for you. Learn more.

GTAA and the Toronto Airport Worker’s Council release statement on joint efforts to keep workers and passengers safe

The GTAA and Toronto Airport Worker’s Council (TAWC) met to discuss the impacts of COVID-19 on Toronto Pearson. Discussions focused on efforts to ensure the health and safety of workers who continue to service the airport, as well as workforce recovery strategies for airport workers and employers who have experienced significant difficulties of the virus. 

Read the full statement and list of initiatives the GTAA and TAWC remain committed to working together on. 

Temporary changes at Toronto Pearson  

Update on transit options at Toronto Pearson 

In these unprecedented times, we are dedicated to serving everyone at Toronto Pearson the best way we can while also adhering to public health recommendations. 

Starting July 2, it will be mandatory to wear a non-medical mask or face covering while riding Brampton Transit, MiWay and the TTC. 

UP Express 

Trains are currently departing every 30 minutes from Toronto Pearson starting at 5:27 a.m. For information about temporary service reductions, please visit https://blog.metrolinx.com/2020/03/13/metrolinx-releases-latest-update-while-responding-to-covid-19-pandemic/ 

Public Transit

Transit providers at Toronto Pearson have reduced their service to the airport. Please contact your transit operator for the most up-to-date information about schedules. 

Cash fares are now being accepted on the TTC; for GO Transit, please use PRESTO as no cash fares will be accepted.   

Pass Permit Control Office  

There are temporary changes to the security screening program at the Pass Permit Control Office. Learn more.  

Parking Permit Office  

The Parking Permit Office is not currently accepting walk-ins, but you can contact them by email at parkingpermit@gtaa.com or 416-776-2820 for assistance.  

Value Park Garage and Value Park Lot closed 

Employee parking access cards are not programmed for Terminal 1 and Terminal 3 Daily parking until further notice. 

Shops and restaurants  

At this time, some shops and restaurants at Toronto Pearson have reduced their hours or are temporarily closed. However, some locations remain open for our employees and passengers. You may notice that tables have been reconfigured to encourage physical distancing.  

Shop local and save! 

Paradies Lagardere, which operates several stores at Toronto Pearson, is offering a special experience and discount to all Toronto Pearson employees to shop privately at their specialty stores in the terminals.

This is a great opportunity to shop at our Toronto Pearson retail stores during these challenging times and save at Lolë, Scoreboard, Dylan’s Candy, Herschel, iStore and Discover. 

Employees can contact the Paradies Lagardere representative (irene.desousa@paradies-na.com) to book an appointment 24 hours in advance of the date they would like to shop and indicate the stores they would like to shop.  

A Paradies Lagardere representative will meet the employee at the store(s) on the specified date/time and provide about 15 minutes for the shopper to select their items.  

Employees who show their RAIC can save 20% on the cost of the items, including any additional discount that is available on the items. Safety remains a top priority and only one person will be allowed to shop in each store at a given time. Only debit and credit payments will be accepted. Please note there is no discount available at iStore locations.  

Stock up on snacks and save!

Toronto Pearson partner Paradies Lagardère is bringing another convenient shopping opportunity to airport employees who are working in the terminals. Stock up on wholesale snacks at the Relay store in Terminal 1, International Arrivals on July 8 from 9 am to 3 pm.

The following items are examples of what will be available at discounted prices (while supplies last): chocolate, crackers, popcorn, candy, energy bars and more.

Items sold by Paradies Lagardère will only be available by the case and all payment methods will be accepted.  

Safety is always our top priority and Healthy Airport protocols are in effect.

Useful links for airport workers 


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